John Lewis Customer Service

25/02/2017 | By Berty Jones | Filed in: Shopping.
To contact John Lewis Customer Service use:
0843 455 0126

John Lewis Head Office
171 Victoria Street

John Lewis Head Office

John Lewis Customer Service

Fancy a shopping spree at UK’s largest omnichannel retailer? Welcome to John Lewis! Our 34 full line departmental stores, shops at Heathrow terminal 2 and at St Pancras International, 12 more stores at home and a rapidly growing online business ensures that you are well catered to regardless of where you are. To get you started, you can call John Lewis Customer Service number 0843 455 0126.

Our Guarantee for Value and Quality Service

Are you familiar with the term “Never Knowingly Undersold”? Well, NKU is our promise to you, our esteemed customers, that we guarantee value and quality service. We ensure that everyone in our business is well taken care of so that all our customers are given the quality of service they deserve. We ensure that our suppliers give us the best quality products which are responsibly sourced. Our staff members, who are our partners, are highly trained to offer impartial, helpful advice on all our products.

All our products are competitively priced; we endeavour to be the best-priced fashion house for the quality of products and services we give. Show us a competitor with the same quality of products and services given at a lower price and we guarantee to go so low that they will not match us, even on the days they have a sale!

Our Services

As we guarantee quality service to you, we also promise to make your shopping expedition an unforgettable experience. From nursery advice, personal styling, appliance installation services and technical support, we will ensure that you have it all good. We welcome you to have a look at our guides. These guides cover pretty much everything in the stores.

  • Fashion guide for men, women, children,
  • Beauty guides
  • Celebrations and gifts guides
  • Electrical and technology buying guide and tech support
  • Home design and interior décor guide
  • JL Oxford street men’s tailoring service

With our guides, we’ll help you choose the perfect fit, size, shape, and colour of the clothing items, accessories, and furnishings needed to create the perfect appeal. Call John Lewis Customer Service number 0843 455 0126 and we’ll hook you up.

Your Rights As Our Esteemed Clients

You are entitled to as much attention, professionalism and guidance as you need. Here are a few more services that you can make good use of anytime you need to.

Order Services

You can make your orders online and do not need not visit your local store to get what you need. Make your purchases from the comfort of your home and get your deliveries done at your preferred time! Also available online is.

  • Keeping track of your order
  • Change or cancel your order at any time before delivery
  • You can always return missing, damaged or incomplete orders
  • We will always save your purchase history just in case you need a quick reference

Delivery and Collection Services

You can choose the day and time that you want your delivery to be made. All deliveries are made on time (you can check out customer reviews). All parcels can be collected from your local John Lewis departmental store. You can place your order from any part of the world; we do international deliveries. Call John Lewis Customer Service number 0843 455 0126 if you have any concerns that you need to be addressed.

Returns and Refund Policy

You are allowed to return any item that you do not like and get a total refund. You can also decide to exchange it for another item, so long as the returned item is in the condition it was in when delivered. The refunds are usually made to the original account that paid for the purchase. John Lewis also allows international returns and exchanges.

Appliance Services

We not only help you to shop for your appliances, we also help with the installation as well as tech support as much as you need it. We will also help you with the disposal and recycling of appliances. Such appliances include cooking, laundry, dishwashers, freezers and fridges, and lighting.

Our Customer Loyalty Program

My John Lewis is a membership card that gives you more than any other card. It not only helps you get the best out of your shopping experience, you also get to benefit from loads surprise treats and discounts. The card also keeps a copy of all your purchases and receipts (in-store and online). The card also keeps all guarantees on your appliances safe, and you can access them online anytime you wish to.

John Lewis and Waitrose Partnership Card can be used to make purchases anywhere Mastercard is accepted. Here is the good news; you earn points with every purchase. These points are rounded up to get you shopping vouchers thrice a year! What’s more, you can enjoy 6 months of purchases interest-free! You may want to read the entire terms and conditions to know what else you can take advantage of. If you have any questions, you can call John Lewis Customer Service number 0843 455 0126.

Added Care for Your Peace of Mind

All appliances and electronics usually come with a free 2-year guarantee. However, with Added Care, you can keep enjoying the same benefits up to 5 years at no cost. You also get to enjoy other benefits that are not usually included in the appliance’s original guarantee. In addition to guaranteeing your appliances, you also get to guarantee your furniture! The Added Care covers any accidental damages such as rips, burns, spills, structural failure, and anything else that could bring about damage and a consequently need for replacement or repair.

Our Commitment to You

We are committed to making your shopping experience as memorable as possible. Additionally, we are committed to your safety in the process. It is for this reason that we guarantee you the safety and privacy of the information you input into our site. We ensure that sensitive information such as credit card details is safe and secure. We will also give you tips on how to keep your details safe from hackers by securing your account as well as the devices you use to access your account.

Are you ready for a shopping experience of your life? Welcome aboard! Call the John Lewis customer service number 0843 455 0126 and get a head start!

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