eBay Customer Service

11/03/2017 | By Page Author | Filed in: Shopping.
Contacting eBay Customer Service:
+44 20 8605 3000
 

eBay Head Office
eBay Inc
Hotham House,
1 Heron Square,
Richmond, TW9 1EJ.



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eBay Customer Service

Looking for an ultramodern online shopping platform?  Well, look no further, eBay is at your service. The company provides the world’s largest online marketplace to consumers via any device that has access to the internet. It connects individuals with the products they need and love. Having more than 100 million active users, it’s clear that eBay is the place where the world goes shopping. We, therefore, guarantee you an exquisite shopping experience.

About eBay

Founded in 1995, eBay is a global leader when it comes to online shopping. We connect millions of buyers and sellers creating economic opportunities for all. Our platform provides customers with the ability to gain access to multiple products online. The customer can either choose to buy a product directly or place a bid for it. If you need any assistance in the processes, you can call eBay Customer Service on +44 20 8605 3000  and we’ll guide you accordingly.

eBay Customer ServiceShopping on eBay

You can buy almost anything on eBay at any given time; you only need to register. The system is easy to use, even for the newest customers, keep in mind that “Whatever it is, you can get it on eBay” and “When it is on your mind, it is on eBay”. Buying a product on eBay is pretty simple; here is how you can go about it in order to complete a purchase:

  • Search for the product you are interested in by entering keywords you want into the search area on the web page.
  • Go through the product description carefully. In case you need to know something about the product, you can get answers on the ‘Ask a question’ link.
  • Do a review on the seller by looking at the available feedback score and reading the reviews left by previous clients to ensure you can trust them.
  • Check the listing page to know the purchase options available. You can either bid for the product or purchase it directly by using ‘Buy it now’. If you win the bid or ‘Buy it now’, you are required to complete the transaction.
  • After you have won or purchased the product, send full payment to the seller within 36 hours. You can pay via any method that the seller accepts.

When paying for an item, be sure to use the payment method specified by the seller. We don’t allow selected means of payment such as instant cash transfer services.

Ebay Customer ServiceOur Products

We offer a wide range of products to our customers. There are no set limits to what you can find on eBay. You only need to make a quick search on the website and within seconds you will have thousands of items to choose from. Some of the products that we offer include:

  • Electronics and video
  • Motor vehicles
  • Fashion apparel
  • Sporting goods
  • Home appliances
  • Furniture
  • Arts
  • Real estate

Product Delivery after Purchase

The amount of time it takes a purchased item to reach our customers depends on the preferred shipping method that he or she selects. You can review the estimated time of delivery on the ‘Order details’ page. The delivery time can also be affected by the payment method. This is because of sellers, normally, wait to receive the due amount to clear and ship your item. If you have any queries about the process, you can call eBay Customer Service on +44 20 8605 3000  for advice on how to go about the process.

You can track your item during delivery to know the shipping status. This you can achieve by:

  • Log in to your eBay account.
  • Go to purchase history and locate the item of interest.
  • If the shipping label e-seller or the tracking number entered, you will see it under the item. Click the number to see the item shipping status.

If your item takes longer than you expected, you are at liberty to contact the seller and inquire about the shipment. Our platform allows you to request contact details for anyone with whom you are involved in a transaction. An alternative is to use the seller’s email address which is availed to you when you look for his or her ID in the listing.

eBay Digital Delivery Service

We have created a digital delivery service. This is as a result of the increasing number of digital items that we offer.  We use this service to deliver such items as eBooks, wholesale lists and software products. This method alienates itself from the traditional one in which download links are sent to emails. The digital delivery system has an advantage over the traditional method because there are no email delays.

When using this service, you will receive a download link for your digital item immediately after your payment. This service can come in handy for consumers who are interested in digital items such eBooks such as students or software for IT specialists. If you have any problems with the process, you can call eBay Customer Service on +44 20 8605 3000  to get sorted out.

Returning Orders

Most sellers in eBay accept returns. All the sellers who accept returns will give you at least 2 weeks to let them know if you would like to give something back. To know whether a seller accepts returns, you can go through his or her listing.

If the seller delivers a different item from what the buyer ordered, he or she will be responsible for paying the return postage cost. However, if the buyer changes his or her mind after the product has been delivered, they may be required to pay the postage cost depending on the seller’s return policy.

Most purchases on eBay always go through with no problems. However, in case the product you ordered does not arrive or is not the same as that which was described in the listing, you are covered by eBay Money Back Guarantee in which:

  • We will make sure you get the product you ordered; or
  • Get a refund for the purchase price together with postage cost.

eBay Money Back Guarantee covers over 99% of listing on our UK website for those who make their payments via PayPal. However, there are some few products that are not covered by this policy. They include the following:

eBay offers the best online shopping platform with a vast number of products. You can find from us any product that you wish for. It is simply the best online marketplace with the capability of connecting millions of users globally, the sole purpose being selling and buying products. If you want a hassle free and exciting online shopping, then eBay is the company for you. Help and support is always available when you call the eBay customer service number.

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eBay Customer Service
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