Debenhams Customer Service

17/02/2017 | By Berty Jones | Filed in: Shopping.
The contact number for Debenhams customer service
0843 455 0109

Debenhams Head Office
Regent’s Place,
10 Brock St,
Kings Cross,
London NW1 3FG.

Debenhams Head Office

Debenhams Customer Service

Do you want a state of the art online shopping experience? Well, you cannot go wrong with Debenhams, the leading global, multi-channel fashion brand. With more than 240 stores across 27 countries, the rich British heritage is evident in its exclusive mix of international and own brands. For a taste of this heritage, reach out to Debenhams on 0843 455 0109.

A Little More On Debenhams

This leading multi-channel brand has invested over 20 years of experience to build its current exclusive brand portfolio. The company works with a range of reputable designers to get you the very best of the latest fashion trends catering to the entire family!

Debenhams Customer ServiceShopping at Debenhams

If you are looking for the nearest store, you can always use the store finder or call the Debenhams Customer Service number 0843 455 0109. With stores all over the UK and Ireland, you are assured that you can get quality fashion items near you.

When shopping at Debenhams, you are entitled to first class treatment, which is accorded to all our esteemed customers. In case you are not aware of the services you can get when shopping, here is a short brief.

  • Eating guide gives you a brief into the restaurants and cafes in the stores
  • Customer services ensure that you are comfortable when shopping
  • VIP baby ensures that the shopping experience is bliss for the little one(s) too
  • In store ordering services allows you access to stock that may not be available in your local store
  • Personal shopper experience is given by professional and friendly staff
  • Free Wi-Fi that allows you to scan barcodes and access product prices and reviews
  • Virgin holidays for you at customised packages
  • Clarins studio for professional body treatments
  • In Time watch care specialists for your expensive gadgets

These are but a few services that are offered in most Debenhams stores. Once you visit the store, you will realise that all the services and facilities are tailored to ensure that your shopping experience is a pleasure. Should you need anything, you can always use Debenhams Customer Service number 0843 455 0109.

Debenhams Buying Guides

Are you stuck choosing between two accessories that you really like or are you wondering what your best bra size is? Well, you need to take a look at our numerous buying guides. We will advise you on the right shape and sizes of accessories and clothing items to wear in order to flatter your body. We will also assist you in choosing the best clothing items for specific occasions as well as the best colours that flatter your skin tone.

Our buying guides also advise you on beauty products, how to do your makeup just right to suit different occasions as well as how to choose the right fragrance. These guides cover all family members: men, women and kids. You will also find shopping guides for home appliances and furnishings. Call the Debenhams Customer Service number 0843 455 0109 if you need assistance making choices.

Customer Reward Systems

Debenhams has a range of offers and discounts given to you, our loyal customers.

  • Gift vouchers and gift cards – you can get the Debenhams gift card, by occasion or brand. You can enjoy discounts from 4% on e-gift cards, gift cards and vouchers with a next day free delivery. You also get a chance to design your own gift card online!
  • Debenhams competitions – Every once in a while, the stores give customers chances to win designer items from simple contests such as most interactions on social platforms or simply by entering your details to be part of the game.

The Online Shopping Experience

Online shopping is the epitome of convenience; you click around and within hours your selected items will be delivered! You can choose between the several arrangements where your items will be delivered within days or nights. Each facility comes with its own cost.

  • Standard deliveries are done within 5 working days and are free for orders above £40 (except furniture).
  • Next day daytime deliveries are done anytime between 8 am and 6 pm, and cost £99
  • Next day evening deliveries are done by 10 pm for orders done until midnight and cost £6.99
  • Nominated daytime deliveries are done at your preferred day and time for orders placed by 9 pm and it costs £3.99
  • Nominated evening deliveries are done at your preferred time between 6 am and 10 pm for all orders that are placed by midnight and costs £6.99

If you have placed an order, you can track it online. You only need to enter the details of your purchase and you will get updates on your order.

Returning Orders

Debenhams has a policy that allows refunds and exchanges for purchases within 28 days of delivery. The refunds are credited to the original card through which the payments were done. If the purchase was done with a gift card, the refund is automatically credited to the original card.

It is important to note that refunds and exchanges will be accepted only if the goods are in the same condition they were when they got to you; in fully resalable condition, with the tags intact. Therefore, it is advisable to take care when trying out items. Be sure not to get any makeup, fragrance or deodorant on any clothing item which may leave the item in a non-resalable condition. Refunds or exchanges are not allowed for damaged goods.

Returns are also acceptable from international clients. Simply repackage the items, complete the return label enclosed and indicate why you want to return the item. Take the package back to your postal office and make sure you obtain proof of postage.

There are a few products, however, that are not included in the items eligible for return or exchange. These include;

  • Furniture and furnishings
  • Alcohol
  • Litecraft lighting
  • Wall art and paint
  • Murano, Carina e Carina and aurium jewellery
  • Arthur price
  • Luggage

Debenhams’ Insurance Services

Debenhams offers personal insurance for pretty much everything; home, travel, pet, wedding, gadget, car, even life insurance. With a Debenhams Cardholder, you can get 10% off your premiums and you get a gift card with each policy! Call the Debenhams Customer Service number 0843 455 0109 today and be on your way to the most exciting shopping experience of your life.

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